For U.S. sized supplies vist our other online store: Bindertek
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Thank you for choosing Empire Imports.

Since 1940, we've been your source in North America for top quality, hard-to-find European office supplies. Empire Imports has a wide selection of premier products from leading European manufacturers like Leitz of Germany, in stock and ready to ship from our U.S. warehouse. For over sixty years, we've made it our mission to find the best European-sized office essentials, and we stand behind our products with our no-hassle 30-Day Money-Back Guarantee.

We are just as dedicated to providing you with Superior Customer Service.

Our knowledgeable Customer Service Representatives can help you find the right international-sized products for your project and will special-order many products for you. We specialize in organization and we are here to help you. Whether you have inquiries about an existing order, need more information about a product or would like some organizational guidance, please send us an email or give us a phone call. We value your input, and we welcome your questions, comments and feedback.

Please contact us in the manner most convenient to you:

Phone: 800.544.4744

Our Customer Service Representatives are available from 8:30 AM to 5:00 PM Eastern Time, Monday through Friday.

Email: custsvc@empireimports.com

Your feedback is important to us. Please email us about our products, catalog, online store or any other questions that you have.

To Place an Order Via Email: custsvc@empireimports.com

Payment Options:

We accept American Express, MasterCard, and Visa. We also accept business checks or money orders payable to Empire Imports. Once we receive and process your check, your order will ship the next business day. Returned check fee is $25.00 and payable by customer. To order by Purchase Order, please call for details about establishing a billing account.

Empire Imports
147 Old Amherst Road
Belchertown, MA 01007
Phone: 800.544.4744 or 413.256.4917
Fax: 800.835.5140 or 413.256.4645

Please see our Returns tab for our Returns Department shipping address and information.

Returns

We want you to be completely satisfied with your Empire Imports purchase. If, for any reason, you are not completely satisfied with our products, or the service you received, you are welcome to return your products within 30 days for a full merchandise refund.* Refunds will be made in the same manner as payment was received.

Returns received after 30 days are subject to a 20% restocking fee.
Returns will not be accepted after 90 days.


For your convenience, a Empire Imports Return Form is provided with every order on the back of your packing slip. If you do not have your packing slip, you may Download a Blank Return Form here. Simply provide the information requested, and return to the address listed below. We suggest insuring the return for your protection. Credit can only be given for merchandise returned in "as-new" condition. Shipping charges are not refundable.

Please send your completed Empire Imports Return Form and returns to:

Empire Imports
Attn: Returns Dept.
147 Old Amherst Road
Belchertown, MA 01007

Special Order Items

Special Order Items are custom-made products that must be pre-paid and typically have longer lead times than other products. Because Special Order Items are customized to your specifications, they cannot be returned and are not eligible for refund, unless the product is found to be defective or damaged in transit.

Clearance Items

All sales are final for items marked for clearance.

Do you have a Damaged Item?

  Please call Customer Service immediately at 800.544.4744 or email us at custsvc@empireimports.com.

Questions?

Please call Customer Service at 800.544.4744 or email us at custsvc@empireimports.com.

30-Day Money-Back Guarantee

We want you to be completely satisfied with your Empire Imports purchase. If, for any reason, you are not completely satisfied with our products, or the service you received, you are welcome to return your products within 30 days for a full merchandise refund.* Refunds will be made in the same manner as payment was received.

For your convenience, a Empire Imports Return Form is provided with every order. If you do not have your packing slip, you may Download a Blank Return Form here. Simply provide the information requested, and return to the address listed below. We suggest insuring the return for your protection. Shipping charges are not refundable.

*Money-Back Guarantee applies only to merchandise returned within 30 days in "as-new" condition.

*Special order items cannot be returned and are not eligible for refund.

Please send your completed Empire Imports Return Form and returns to:

Empire Imports
Attn: Returns Dept.
147 Old Amherst Road
Belchertown, MA 01007

Questions?

Please call Customer Service at 800.544.4744 or email us at custsvc@empireimports.com.

Shipping & Sales Tax Policies

Sales Tax: Deliveries to Massachusetts will add 6.25% sales tax.

Standard Shipping: Standard shipping is via UPS Ground Service. Delivery time varies depending upon location. East Coast orders will be received in 2-4 business days. Mid-Country 3-5 business days and West Coast 5-7 business days. Shipping charges are automatically calculated based on UPS real time shipping rates. Please note, some items have longer delivery times than our Standard Ground Shipping, and these exceptions are noted on the individual web product pages.

2 Day Air/3 Day Air: 2nd and 3rd Day Air Service is available for your time sensitive orders. Shipping charges are calculated automatically based on UPS real time shipping rates. UPS 2 Day Air is available to 50 States and Puerto Rico. UPS 3 Day Select is available to 48 contiguous U.S. states. Please call for 2nd Day Air rates to U.S. Territories and Canada. Please note, some items cannot be shipped via 2nd Day Air, and these exceptions are noted on the individual web product pages.

Overnight: Next Day Air Service may be available for your time sensitive orders. Please call 1.800.544.4744 for rates and availability.

Canada and U.S. Territories: Additional shipping charges may apply. Please call for details. The minimum shipping charge to these locations is $12.50. In unique instances (when the item is oversized or overweight), the website may not calculate shipping correctly to these locations. You will be notified if the charge will be different from your order confirmation. For shipments to Canada, additional customs fees and duties will be the customer's responsibility. For more information on customs fees, visit UPS.com

Oversized Items: Some items are oversized and require a shipping surcharge. Additional shipping charges are noted on the web product page. All shipping surcharges will be automatically added during checkout and are in addition to regular shipping.

Questions?

Please call Customer Service at 800.544.4744 or email us at custsvc@empireimports.com.

Delivery times are not guaranteed. Orders placed by 3:00 PM Eastern Time for items that are in stock at our Belchertown, MA facility will ship from our warehouse the same business day. In-stock orders placed after 3:00 PM Eastern Time ship from our warehouse the following business day. Some orders may take longer for processing. Please call us for details about expedited orders.

Security

Our site employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information and help make sure that only you and Empire Imports ever see it. Some web browsers and some firewalls will not permit a secure connection. If your web browser will not permit a secure connection, our site will not accept your credit card information and instead will require you to provide that information by telephone.

Your browser should display a "lock" or a "key" icon in the lower left-hand corner of your screen when a secure connection is made. Alternatively, you can check by looking at the URL bar on top of your browser. This line will typically show the first characters as "https" when a secure connection has been established. The more commonly used version, "http", indicates a connection that is not secure.

Privacy Statement

When you visit the Empire Imports Store, what information do we gather about you? The information available to us falls roughly into two categories, information provided explicitly by you and information provided by your computer or internet browser. Our use of this information is described below.

Information provided by you, the visitor: Generally this involves filling out forms so you can request a catalog or order a Empire Imports product. We need your:
  1. Name, address, telephone number and email address
  2. Credit card number (if you place an order)
If you do request a catalog or order from Empire Imports you will be put in our database of customers. We do sometimes share names with other companies whose products and services might interest you. If you would not like your name shared with other companies, please call 1-800-544-4744 and one of our Customer Service Representatives will help you. You may also contact us via email at custsvc@empireimports.com (please include your name and mailing address in the message).

Information provided by your computer or internet browser: Your internet address (IP address) is used to help identify you and to help us know how information should be routed back to your computer. A Cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. We utilize cookies to track business at our store and process the items in your shopping cart. In all cases, information provided by your browser or computer is used to maintain session contacts with you, and is not used for any other purpose, nor is it shared with others.

Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.

Interacting via e-mail with Empire Imports: We read every message that comes to us. We try to respond within 24 hours of its receipt. We do save messages we think might be needed if the customer were to contact us again. We DO NOT sell or give out email addresses to companies. If you should have any questions, please feel free to contact us either by phone or by email, and we will make sure your question or comment gets to the right person.

Bazaarvoice information: Our product review provider Bazaarvoice uses a persistent cookie as part of the standard Bazaarvoice Platform. Bazaarvoice's use of any data collected through its cookies is subject to Bazaarvoice's Privacy Policy.

Contact Information: Please contact us if you have any questions or comments.
Empire Imports
147 Old Amherst Road
Belchertown, MA 01007
Phone: (800) 544-4744 or (413) 256-4917
Fax: (800) 835-5140 or (413) 256-4645
This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.