We want you to be completely satisfied with your Empire Imports purchase. If, for any reason, you are not completely satisfied with our products, or the service you received, you are welcome to return your products within 30 days for a full merchandise refund.* Refunds will be made in the same manner as payment was received.
For your convenience, a Empire Imports Return Form is provided with every order. If you do not have your packing slip, you may Download a Blank Return Form here. Simply provide the information requested, and return to the address listed below. We suggest insuring the return for your protection. Shipping charges are not refundable.
*Money-Back Guarantee applies only to merchandise returned within 30 days in "as-new" condition.
*SPECIAL ORDER ITEMS CANNOT BE RETURNED AND ARE NOT ELIGIBLE FOR REFUND.
Please send your completed Empire Imports Return Form and returns to:
Empire Imports, Inc.
147 Old Amherst Road
Belchertown, MA 01007
Phone: 800-544-4744 or 413-256-4917
Contact Customer Service