120-Day No-Hassle Money-Back Guarantee
We hope you love your new products. But in case you don’t, you’re welcome to return your items within 120 days for a full merchandise refund. Shipping charges are non-refundable and return shipping costs are the customer’s responsibility. Refunds will be distributed to the original payment method when products received at our warehouse are in as-new condition. Items must be received in as-new condition to be eligible for a return, so please ship all items back to us in their original packaging, and include internal packing materials to prevent damages.
Please ship your item(s) to the address below. Be sure to include your order number, completed return form, or packing slip in the package so that we can process it quickly. Upon arrival, returns will be processed in 5-7 business days.
Empire Imports Returns Dept.
147 Old Amherst Rd
Belchertown, MA 01007
You can also log in to your account to start your return.
Need help with a return? Please email us at info@empireimports.com or call 800-544-4744.
Damaged Items
If your order arrives in less-than-perfect condition, please reach out to us to get a replacement. Our customer service team is happy to help. Email them at info@empireimports.com or call 800-544-4744.