Shipping & Sales Tax Policies
Sales Tax: Empire Imports, Inc. collects sales tax in GA, IL, MA, MI, NC, NJ, OH and VA where required under federal and state law. The sales tax amount displayed on your order confirmation is an estimate. The actual sales tax will be calculated when your order is processed and displayed on your invoice. Shipping and handling charges may be also be subject to sales tax.
Standard Shipping: Standard shipping is via UPS Ground Service for all orders shipping to the U.S. (including Puerto Rico) and Canada. Delivery time varies depending upon location and is listed as approximate time in transit once shipped. Orders may take additional 1-2 business days for processing. Shipping charges are automatically calculated based on UPS real time shipping rates. Some items are considered overweight, and have longer delivery times than our Standard Ground Shipping. Some areas of Canada are not serviced by UPS. If this is the case with your order, our Customer Service Department will call to discuss alternate delivery options.
Expedited Shipping: 2nd and 3rd Day Air Services are available for orders shipping to the U.S. (including Puerto Rico) and Canada. Shipping charges are calculated automatically based on UPS real time shipping rates. Some areas of the U.S. are considered remote by UPS and could result in longer delivery times. Some areas of Canada are not serviced by UPS. If this is the case with your order, our Customer Service Department will call to discuss alternate delivery options.
Next Day Shipping: : Next Day Air Service may be available for your time sensitive orders. Please call 1-800-544-4744 for rates and availability. Orders requesting expedited shipping services placed after 2pm EST will ship the following business day.
AFO/FPOs and U.S. Territories: Orders being shipped to Armed Service locations or U.S. Territories will ship via USPS Priority Mail service. Some areas of Canada will require shipping via USPS Priority International service.
Canadian Customs Fees: For shipments to Canada, additional customs fees and duties will be the customer's responsibility. For more information on customs fees, visitUPS.com
Oversized Furniture Items: Some furniture items are too large to ship via UPS and require truck shipment services. All items will be noted on the product page as well as in your cart upon purchasing. When placing an order of this nature online, your shipping will reflect as $0.00, and you will be contacted by our Customer Service Department to discuss the actual delivery service necessary as well as the overall cost of the shipment.
Please call Customer Service at 800.544.4744 or email us at email@example.com.