Sales Tax:
Empire Imports collects sales tax in AR, CA, FL, GA, IL, KY, MA, MD, MI, MN, NC, NJ, NV, OH, UT, and VA where required under federal and state law. Shipping and handling charges may also be subject to sales tax.
Shipping to PO Boxes:
Shipping charges will not populate for customers who enter a PO Box on the checkout page. If you need to ship to a PO Box please call customer service at 800-544-4744 to see if this can be arranged.
Standard Shipping:
Standard shipping is via UPS Ground Service for all orders shipping to the U.S. (including Puerto Rico) and Canada. USPS Priority Mail Service will also be an option for shipments to Alaska, Hawaii, Puerto Rico, and U.S. Territories. Shipping charges are calculated automatically based on UPS real time shipping rates. Delivery time varies depending upon location and is listed as approximate time in transit once shipped. Orders may take additional 1-2 business days for processing.
Expedited Shipping:
Overnight, 2nd and 3rd Day Air Services are available for orders shipping to the U.S. (including Puerto Rico). Shipping charges are calculated automatically based on UPS real time shipping rates. Orders requesting expedited shipping services placed after 2pm EST will ship the following business day. If you do not see your desired shipping service available while placing your order, please call customer service at 800-544-4744.
AFO/FPOs and U.S. Territories:
Orders being shipped to Armed Service locations or U.S. Territories will ship via USPS Priority Mail services. Some areas of Canada will require shipping via USPS Priority International service.
Canadian Customs Fees:
For shipments to Canada, additional customs fees and duties will be the customer’s responsibility. For more information on customs fees, visit UPS.com.
Oversized Furniture Items:
Some furniture items are too large to ship via UPS and require truck shipment services. If the item you are purchasing requires this, a customer service representative will reach out to you to discuss delivery details. If you require call-ahead service, or if your destination address does not have a loading dock onsite, this may result in additional fees.
Questions? Please call Customer Service at 800-544-4744 or email us at info@empireimports.com