Return Policy

120-Day No-Hassle Money-Back Guarantee

We hope you love your new products. But in case you don’t, you’re welcome to return your items within 120 days for a full merchandise refund. Refunds will be distributed to the original payment method when products received at our warehouse are in as-new condition. Items must be received in as-new condition to be eligible for a return, so please ship all items back to us in their original packaging, and include internal packing materials to prevent damages.

Please log in to your account and select “Return Items” on the corresponding order to start your return.

Shipping charges are non-refundable.

Once you’ve submitted your return request in your account, please ship your item(s) to the address below. Be sure to include your order number, completed return form, or packing slip in the package so that we can process it quickly. Upon arrival, returns will be processed in 5-7 business days.

Empire Imports Returns Dept.
147 Old Amherst Rd
Belchertown, MA 01007

Need help with a return? Please email us at or call 800-544-4744.

Damaged Items

If your order arrives in less-than-perfect condition, please reach out to us to get a replacement. Our customer service team is happy to help. Email them at or call 800-544-4744.