120-Day No-Hassle Money-Back Guarantee
We want you to be completely satisfied with your Empire Imports purchase. If you are not completely satisfied with our products, or the service you received, you are welcome to return your products within 120 days for a full merchandise refund. A full refund will only be made when products are returned in “as new” condition. Refunds will be made in the same manner as payment was received.
Please click here to download the Empire Imports Return and Exchange Form.
Please note that we do not handle returns or exchanges for any Empire Imports products purchased through other retailers, such as Amazon or Staples. Contact the retailer you purchased from for assistance with your return or exchange.
Special Order Items:
Special Order Items are custom-made products that must be pre-paid and typically have longer lead times than other products. Because Special Order Items are customized to your specifications, they cannot be returned and are not eligible for refund, unless the product is found to be defective or damaged in transit.
All sales are final for items marked for clearance.
If your merchandise is delivered via Truck Service, please make sure you inspect the packages at the time of delivery. If any of the boxes are damaged, or if there is any reason you are concerned with the packaging or delivery, please write, “Product Damaged” clearly on the sheet the delivery agent asks you to sign. This simply ensures that if there is any damage, it will be easy to take care of the problem.
For your convenience, an Empire Imports Return Form is provided with every order on the back of your packing slip. If you do not have your packing slip, you may Download a Blank Return Form here. Simply provide the information requested and return to the address listed below. We suggest insuring the return for your protection. Shipping charges are not refundable. Credit can only be given for merchandise returned in “as-new” condition.
Returns will not be accepted after 120 days.
Please send your completed Empire Imports Return Form and returns to:
Attn: Returns Dept.
147 Old Amherst Road
Belchertown, MA 01007
Questions? Please call Customer Service at 800-544-4744 or email us at firstname.lastname@example.org.