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Security

Our site employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information and help make sure that only you and Empire Imports ever see it. Some web browsers and some firewalls will not permit a secure connection. If your web browser will not permit a secure connection, our site will not accept your credit card information and instead will require you to provide that information by telephone.

Your browser should display a "lock" or a "key" icon in the lower left-hand corner of your screen when a secure connection is made. Alternatively, you can check by looking at the URL bar on top of your browser. This line will typically show the first characters as "https" when a secure connection has been established. The more commonly used version, "http", indicates a connection that is not secure.

Privacy Statement

When you visit the Empire Imports Store, what information do we gather about you? The information available to us falls roughly into two categories, information provided explicitly by you and information provided by your computer or internet browser. Our use of this information is described below.

Information provided by you, the visitor: Generally this involves filling out forms so you can request a catalog or order a Empire Imports product. We need your:

  • Name, address, telephone number and email address
  • Credit card number (if you place an order)

If you do request a catalog or order from Empire Imports you will be put in our database of customers. We do sometimes share names with other companies whose products and services might interest you. If you would not like your name shared with other companies, please call 1-800-544-4744 and one of our Customer Service Representatives will help you. You may also contact us via email at custsvc@empireimports.com (please include your name and mailing address in the message).

nformation provided by your computer or internet browser: Your internet address (IP address) is used to help identify you and to help us know how information should be routed back to your computer. A Cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. We utilize cookies to track business at our store and process the items in your shopping cart. In all cases, information provided by your browser or computer is used to maintain session contacts with you, and is not used for any other purpose, nor is it shared with others.

Interacting via e-mail with Empire Imports: We read every message that comes to us. We try to respond within 24 hours of its receipt. We do save messages we think might be needed if the customer were to contact us again. We DO NOT sell or give out email addresses to companies. If you should have any questions, please feel free to contact us either by phone or by email, and we will make sure your question or comment gets to the right person.

Contact Information: Please contact us if you have any questions or comments.
Empire Imports
147 Old Amherst Road
Belchertown, MA 01007
Phone: (800) 544-4744 or (413) 256-4917
Fax: (800) 835-5140 or (413) 256-4645

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